Orders And Returns

Warranty - warranty and return policy information

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at starelo@163.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at starelo@163.com


 Shipping & Delivery

  • How long does delivery take?

      Within 7-14 working days

  • What countries do you ship to?

      Not limited.

  • How will my delivery be shipped?

      We have our own logistics partners to ship products, they will choose the fastest and most suitable shipping route. If expedited shipping is required, please note in the order and contact us - starelo@163.com

  • I ordered more than one item. Will they all be delivered at the same time?

        We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

  • Can I change the delivery address of my package after it has been shipped out?

         Unfortunately, we cannot change the shipment once the product is en route.